About Us

Welcome to ridepool.com.au, your premier choice for private
 transfer services. We are an authorised Booking Service Provider with the Authorisation Number BSP-455980 complying the Point-to-Point Transport Act 2016. We provide
 you with a seamless, comfortable, and luxurious travel experience. Whether
 you're heading to the airport, a business meeting, or a special event, we
 ensure you arrive in style and on time.

Our Mission

At ridepool.com.au, our mission is to redefine the standards of
 private transportation. We strive to deliver exceptional service, prioritizing
 your safety, comfort, and satisfaction. Our goal is to make every journey with
 us a memorable one.

Our Fleet

We take pride in our diverse and well-maintained fleet of
 vehicles. From elegant sedans to spacious SUVs, we have the perfect vehicle to
 suit your needs. Each vehicle is equipped with modern amenities to ensure a
 smooth and enjoyable ride.

Our Team

Our team of professional drivers is the backbone of our business.
 With extensive training and a commitment to excellence, they provide courteous
 and reliable service. Our drivers are knowledgeable about the best routes and
 are dedicated to making your journey as efficient and pleasant as possible.

Why Choose Us?

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Reliability:
 We understand the importance of punctuality. Our drivers are always on time,
 ensuring you reach your destination without any stress.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Comfort:
 Our vehicles are designed for your comfort, with plush seating, climate
 control, and complimentary refreshments.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Safety:
 Your safety is our top priority. Our vehicles undergo regular maintenance, and
 our drivers adhere to the highest safety standards.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Personalized Service:
 We tailor our services to meet your specific needs. Whether you require a child
 seat, special accommodations, or have any other requests, we are here to
 assist.

Contact Us

Ready to experience the best in private transfer services? Contact
 us today to book your ride. We look forward to serving you!

ABOUT US

RidePool provides door-to-door transfer service in Sydney Metro, Wollongong, Central Coast, Newcastle and the Hunter Region of NSW, Australia.

Your Traverl Partner

Private Transfer Service 

RidePool.com.au is a private transfer service that offers personalized transportation solutions for individuals and groups. We provide reliable and comfortable rides to and from various destinations.

1. What is RidePool.com.au? 

You can book a private transfer through our website or mobile app. Simply enter your pickup and drop-off locations, select your vehicle type, and confirm your booking.

2. How do I book a private transfer? 

We offer a range of vehicles to suit different needs, including sedans, SUVs, and luxury cars. You can choose the vehicle that best fits your requirements during the booking process.

3. What types of vehicles are available?

Yes, we provide child seats upon request. Please specify your need for a child seat when making your booking to ensure availability.

4. Are child seats available?

Once you complete your booking, you will receive a confirmation email with all the details of your transfer, including the driver’s contact information and the vehicle details.

5. How do I know my booking is confirmed? 

You can cancel your booking without any charges if done within a specified time frame before the scheduled pickup. Cancellation fees may apply if the booking is canceled too close to the pickup time. Please refer to our cancellation policy and refund policy.

6. What is the cancellation policy? 

You can reach our customer support team through the app, website, or by emailing support@ridepool.com.au. We are available 24/7 to assist you with any questions or concerns.

7. How do I contact customer support? 

The price quoted at the time of booking includes all fees and charges. There are no hidden costs, and you will not be charged extra unless you request additional services.

8. Are there any additional fees? 

Yes, you can make special requests such as additional stops, specific routes, or other preferences. Please include these requests when booking, and we will do our best to accommodate them.

9. Can I make special requests for my transfer? 

If your flight is delayed, please inform us as soon as possible. Our drivers monitor flight statuses and will adjust the pickup time accordingly to ensure a smooth transfer.

10. What should I do if my flight is delayed? 

1. Privacy Policy for
 RidePool.com.au

Effective Date: 2024

1.1 Introduction

Welcome to RidePool.com.au. We
 value your privacy and are committed to protecting your personal information.
 This Privacy Policy outlines how we collect, use, and safeguard your data when
 you use our services.

1.2 Information We Collect

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Personal Information:&nbsp;Name, email
 address, phone number, payment information, and ride history.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Location Data:&nbsp;Real-time location data
 to provide ride services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Usage Data:&nbsp;Information about how you
 use our app and services.</li>
</ul>

1.3 How We Use Your
 Information

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Service Delivery:&nbsp;To provide and
 improve our rideshare services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Communication:&nbsp;To send you updates,
 notifications, and promotional materials.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Safety and Security:&nbsp;To ensure the
 safety of our users and drivers.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Legal Compliance:&nbsp;To comply with legal
 obligations and resolve disputes.</li>
</ul>

1.4 Data Sharing and
 Disclosure

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">With Service Providers:&nbsp;We may share
 your information with third-party service providers who assist us in
 delivering our services.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">For Legal Reasons:&nbsp;We may disclose your
 information if required by law or to protect our rights and safety.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">With Your Consent:&nbsp;We will share your
 information with third parties when you have given us explicit consent.</li>
</ul>

1.5 Data Security

We implement industry-standard
 security measures to protect your data from unauthorized access, alteration, or
 disclosure.

1.6 Your Rights

<ul style="margin-bottom: 0px; margin-top: 0px;" type="disc">
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Access and Correction:&nbsp;You can access
 and update your personal information through your account settings.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Data Deletion:&nbsp;You can request the
 deletion of your account and personal data.</li>
 <li class="MsoNormal" style="margin: 0px 0px 11px; line-height: 107%; font-size: 15px; font-family: Calibri, sans-serif; text-align: justify;">Opt-Out:&nbsp;You can opt-out of receiving
 promotional communications from us.</li>
</ul>

1.7 Changes to This Policy

We may update this Privacy Policy
 from time to time. We will notify you of any significant changes by posting the
 new policy on our website and app.

1.8 Contact Us

If you have any questions or
 concerns about this Privacy Policy, please contact us at support@ridepool.com.au.

&nbsp;

2. Refund Policy for RidePool.com.au

At ridepool.com.au, we strive to
 provide the best possible service to our customers. We understand that
 sometimes plans change, and you may need to cancel or modify your booking. Our
 refund policy is designed to be fair and transparent.

2.1 Cancellation Policy

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Cancellations Made 24 Hours Before the
 Scheduled Pickup Time: Full refund.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Cancellations Made Less Than 24 Hours Before
 the Scheduled Pickup Time: 50% refund.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 No-Show: No refund.

2.2 Modification Policy

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Modifications Made 24 Hours Before the
 Scheduled Pickup Time: No additional charges.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Modifications Made Less Than 24 Hours Before
 the Scheduled Pickup Time: Subject to availability and may incur additional
 charges.

2.3 Refund Process

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 To request a refund, please contact our customer
 service team at <a href="mailto:support@ridepool.com.au" style="color: rgb(5, 99, 193); text-decoration: underline;">support@ridepool.com.au</a>
 or 0458967444.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Refunds will be processed within 7-10 business
 days after the cancellation request is received.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Refunds will be issued to the original payment
 method used at the time of booking.

2.4 Non-Refundable Services

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Any additional services or special requests that
 incur extra charges are non-refundable.

·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 Promotional or discounted bookings are
 non-refundable.

2.5 Contact Us

If you have any questions or need
 assistance with your booking, please contact our customer service team at <a href="mailto:support@ridepool.com.au" style="color: rgb(5, 99, 193); text-decoration: underline;">support@ridepool.com.au</a>, 0458967444.
 We are here to help!

&nbsp;

Privacy Policy

We offer a Luxurious, Convenient and Seamless transfer service.

Premium Private Transfer

Choose RidePool for a stress-free and enjoyable transfer experience. We look forward to serving you! 🚗✨


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