Frequently Asked Question

RidePool.com.au is a private transfer service that offers personalized transportation solutions for individuals and groups. We provide reliable and comfortable rides to and from various destinations.

You can book a private transfer through our website or mobile app. Simply enter your pickup and drop-off locations, select your vehicle type, and confirm your booking.

We offer a range of vehicles to suit different needs, including sedans, SUVs, and luxury cars. You can choose the vehicle that best fits your requirements during the booking process.

Yes, we provide child seats upon request. Please specify your need for a child seat when making your booking to ensure availability.

Once you complete your booking, you will receive a confirmation email with all the details of your transfer, including the driver’s contact information and the vehicle details.

You can cancel your booking without any charges if done within a specified time frame before the scheduled pickup. Cancellation fees may apply if the booking is canceled too close to the pickup time. Please refer to our cancellation policy and refund policy.

You can reach our customer support team through the app, website, or by emailing support@ridepool.com.au. We are available 24/7 to assist you with any questions or concerns.

The price quoted at the time of booking includes all fees and charges. There are no hidden costs, and you will not be charged extra unless you request additional services.

Yes, you can make special requests such as additional stops, specific routes, or other preferences. Please include these requests when booking, and we will do our best to accommodate them.

If your flight is delayed, please inform us as soon as possible. Our drivers monitor flight statuses and will adjust the pickup time accordingly to ensure a smooth transfer.