Frequently Asked Question
1. What is RidePool.com.au?
RidePool (ridepool.com.au) is an Australian transport service provider based in New South Wales. We offer door-to-door ground transportation across regional and metropolitan NSW, specializing in two primary travel options:
Multiple Daily Shuttles: Scheduled, shared passenger services connecting regional areas with major city hubs and transportation centers.
Private Transfers: 24/7 executive, door-to-door transportation tailored specifically around an individual's or group's schedule (for airport runs, corporate meetings, or special events).
2. How do I book a private transfer?
You can book a private transfer through our website or mobile app. Simply enter your pickup and drop-off locations, select your vehicle type, and confirm your booking.
3. What types of vehicles are available?
We offer a range of vehicles to suit different needs, including sedans, SUVs, and luxury cars. You can choose the vehicle that best fits your requirements during the booking process.
4. Are child seats available?
Yes, we provide child seats upon request. Please specify your need for a child seat when making your booking to ensure availability.
5. How do I know my booking is confirmed?
Once you complete your booking, you will receive a confirmation email with all the details of your transfer, including the driver’s contact information and the vehicle details.
6. What is the cancellation policy?
You can cancel your booking without any charges if done within a specified time frame before the scheduled pickup. Cancellation fees may apply if the booking is canceled too close to the pickup time. Please refer to our cancellation policy and refund policy.
7. How do I contact customer support?
You can reach our customer support team through the app, website, or by emailing support@ridepool.com.au. We are available 24/7 to assist you with any questions or concerns.
8. Are there any additional fees?
The price quoted at the time of booking includes all fees and charges. There are no hidden costs, and you will not be charged extra unless you request additional services.
9. Can I make special requests for my transfer?
Yes, you can make special requests such as additional stops, specific routes, or other preferences. Please include these requests when booking, and we will do our best to accommodate them.
10. What should I do if my flight is delayed?
If your flight is delayed, please inform us as soon as possible. Our drivers monitor flight statuses and will adjust the pickup time accordingly to ensure a smooth transfer.
11. Which areas do you service?
We regularly service:
Central Coast
Hills District
Sydney’s North Shore
Need a transfer outside these regions? Contact our team for custom long-distance quotes.
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